Returns & Refunds Policy

Returns & Refunds Policy
Thank you for shopping with DafiHom. Please read this policy carefully before placing an order.

All Sales Final (Change of Mind)

We do not accept returns or refunds for:

Change of mind
Wrong size or fit
An incorrect item selected by the customer
Normal wear and tear

Damaged, Defective, or Incorrect Item

We will make it right if:

Your item arrives damaged or defective, or
You received the wrong item

How to Request a Return / Refund (If Eligible)

We only accept return/refund requests for damaged/defective items or if you received the wrong item.

Step 1: Contact us
Within 7 days of delivery, email us at dafihomes@gmail.com (or use our Contact Us page).

Step 2: Include the required information
Please include:

Your order number
Clear photos of the item and packaging (and any damage)
A short description of the issue

Step 3: Wait for approval before returning anything
Please do not send items back without contacting us first. If a return is required, we will provide return instructions and an authorization.

Step 4: Resolution and timeline
After reviewing your request, we may offer one of the following, depending on the situation and stock availability:

Replacement (when available)
Store credit
Refund to the original payment method

If a refund is approved, it will be processed within 5 to 10 business days. Your bank may take additional time for the refund to appear on your statement.